What to have ready when you call
- The street address and nearest cross street.
- What is wet, and how far the water has spread.
- Whether the source is stopped and where the shutoff is.
- Any smell of gas, sparks or standing water near electrical equipment.
- Your insurance company, if you want to start a claim after the crew has photographed the damage.
A dispatcher answers, listens and explains the next step. Crews arrive based on availability, so ask for the expected arrival when you call.
Hours
The emergency line is answered 24 hours a day, every day of the year. Email is read during the business day.
Find the business address
The address is 1801 N Hampton Rd in DeSoto. Hampton Road runs north and south through the city and crosses Belt Line Road. Emergency calls are handled by phone, and crews go to your property, so there is no need to visit the address.